Terms and Conditions

General Terms and Conditions of Sale of Vybes.it

These General Terms and Conditions of Sale govern the offer and sale of products through the Vybes.it e-commerce website, owned by PACO S.R.L.

These terms apply to online purchases made by consumers and professionals, within the limits and in accordance with applicable law.

1. Subject matter and scope

These General Terms and Conditions of Sale govern the relationship between the Seller and the customer in connection with the purchase of products available on Vybes.it.

For customers acting as consumers, where applicable, the provisions of Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code) and the applicable Italian and European rules on distance contracts shall apply.

With regard to information society services and e-commerce, the provisions of Italian Legislative Decree No. 70 of 9 April 2003 shall also apply where relevant.

2. Identification of the Seller

The Seller is:

PACO S.R.L.
Tax code and Companies Register number: 04018870545
Companies Register: Companies Register of Umbria – ordinary section
VAT No.: 04018870545
REA: PG-373544
Subscribed share capital: € 10,000.00
Certified email (PEC): pacosrlcert@pec.it
Email: info@vybes.it
Tel: +39 3899917988

View registered office and full company details

The registered office, the amount of share capital actually paid in and the other full company details can be viewed via the link above.

3. Product information

The products available on the website are described on their respective product pages. Images, photographs and descriptions are intended to provide the customer with the information necessary to make a choice.

Any colour or graphic differences compared with the images displayed on the website may depend on the settings of the device used or on the characteristics of the product and its packaging.

The Seller undertakes to provide accurate and up-to-date information about the products available.

4. Prices and availability

All prices published on the website are expressed in Euro (€) and include VAT, where applicable.

The Seller reserves the right to change prices at any time. However, the price applied to the order will be the price displayed when the purchase procedure is completed.

Any additional costs relating to shipping or other services are shown separately during the purchase procedure, before the order is confirmed.

Availability displayed on the website is subject to verification when the order is processed.

If an ordered product is unavailable and the order cannot be fulfilled, the Seller will inform the customer and, if payment has already been made, will issue the relevant refund in accordance with the applicable procedures.

Obvious and recognisable errors in prices or product information shall not bind the Seller, within the limits permitted by applicable law.

5. Orders and conclusion of the contract

The customer may place an order by following the purchase procedure available on the website and carefully checking the information entered before confirmation.

Before finally submitting the order, the customer is shown a purchase summary, the total price and any applicable additional charges and has the opportunity to check and correct any errors in the information entered.

The final button used to submit the order is labelled “Pay and place the order” and clearly indicates that submitting the order entails an obligation to pay.

Submitting the order constitutes an offer to purchase the selected products.

The customer will receive an electronic confirmation acknowledging receipt of the order. This communication confirms receipt of the order and does not, in itself, constitute acceptance of the purchase offer.

Unless otherwise communicated by the Seller, the sales contract is concluded when the Seller informs the customer that the order has been accepted or, in any event, proceeds with its fulfilment.

The Seller may decline to fulfil the order in the cases provided for by these Terms and by applicable law.

6. Payment methods

Payment for the order may be made using the methods available during checkout:

PayPal;
credit or debit card via Nexi, where available;
advance bank transfer.

Payment via PayPal

Payment via PayPal is made using the procedure available during checkout. Depending on the options offered by the service, PayPal may allow payment through a PayPal account or by credit or debit card.

Card payment via Nexi

Credit or debit card payments are processed through the payment systems provided by Nexi, according to the methods available at checkout.

For security reasons, the transaction may be subject to authentication and verification systems, including, where applicable, Strong Customer Authentication (SCA) and 3D Secure.

The Seller does not acquire or store the full details of the card used for payment where those details are handled directly by the payment service provider in accordance with its procedures.

Payment by bank transfer

For payment by bank transfer, the details required to make the payment will be provided during the purchase procedure and/or in the order confirmation.

Payment by bank transfer must be made in accordance with the Seller's instructions. The order will be processed after the funds have actually been credited.

To allow correct identification of the payment, the customer is invited to include the order number or reference in the payment description, where requested.

Any fees charged by the customer's bank for making the transfer shall be borne by the customer.

7. Security and anti-fraud checks

To protect customers and prevent fraudulent use of payment systems, the Seller may carry out security checks on orders received.

In the event of anomalies, inaccurate or incomplete information, unauthorised payment or other circumstances that may compromise transaction security, the Seller may request additional information or decide not to fulfil the order.

If the necessary checks cannot be completed or the order contains elements incompatible with transaction security, the Seller may cancel the order, inform the customer and, if payment has already been made, issue the corresponding refund in accordance with the applicable procedures.

8. Shipping and delivery

Shipping is carried out exclusively within Italy through carriers selected by the Seller.

Orders are normally handed over to the carrier according to the preparation times indicated on the website.

Delivery generally takes place within 24/48 business hours from shipment, except in the event of carrier delays, force majeure, weather conditions, public holidays, remote areas or other circumstances not directly attributable to the Seller.

Any shipping costs are shown in the cart and during checkout before the order is confirmed.

The customer must provide a complete and correct delivery address and check that the information entered is accurate.

If delivery fails because of incorrect or incomplete information supplied by the customer, any additional costs charged by the carrier for a new delivery may be applied.

The provisions of applicable law regarding delivery times and the Seller's responsibility for delivery of the products remain unaffected.

9. Discreet shipping and anonymous packaging

The privacy of your purchases is important to us.

Orders are shipped in anonymous and discreet packaging, without explicit indications of the contents of the purchase.

The packaging is designed to protect the customer's privacy during transport and delivery.

The contents of the shipment are not explicitly stated on the outer packaging, except for information required for shipment handling.

10. Right of withdrawal and order cancellation

Pursuant to Articles 52 et seq. of the Italian Consumer Code, customers purchasing as consumers have, subject to the exceptions provided by law, the right to withdraw from the distance contract without giving any reason within 14 days from the date on which they acquire physical possession of the products.

Before the order is shipped, the customer may request or directly carry out order cancellation using the relevant function available in the reserved area of the website, where provided. In this case, as the order has not yet been handed over to the carrier, the operation constitutes cancellation of the order and not exercise of the right of withdrawal.

After the order has been shipped, the customer may exercise the right of withdrawal in accordance with this section and applicable law.

The website provides a specific online function for exercising the right of withdrawal. The customer may use this function by following the instructions displayed on the website and providing or confirming the information necessary to identify the customer and the relevant contract.

The withdrawal function is continuously available throughout the period in which the right of withdrawal may be exercised, is prominently displayed on the online interface and is easily accessible to the consumer. The function is identified by the wording “Withdraw from the contract” or another equivalent and equally unambiguous expression.

The function allows the customer to easily provide or confirm their name, the information necessary to identify the contract from which they wish to withdraw and the electronic means by which they wish to receive confirmation. After completion, the customer may submit the withdrawal statement using a confirmation function labelled “Confirm withdrawal” or another equivalent and equally unambiguous expression.

Following submission of the online withdrawal statement, the Seller will send an acknowledgement of receipt without undue delay on a durable medium, such as email, including the content of the statement and the date and time of its submission.

As an alternative to the online function, the customer may exercise the right of withdrawal by sending the Seller an explicit statement, for example by email or certified email (PEC), before the statutory deadline expires.

The communication must contain at least the information necessary to identify the customer and the relevant order.

The consumer may also use the model withdrawal form provided for in Annex I, Part B, of the Italian Consumer Code.

Open the model withdrawal form

11. Sealed products and hygiene reasons

Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.

This exclusion may apply, by way of example, to certain products intended for intimate or personal use whose packaging or seal has been opened after delivery.

Where the right of withdrawal may be exercised, the customer may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, in accordance with applicable law.

The customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

For products for which the right of withdrawal is excluded due to their nature and the opening of the seal, that exclusion applies only in the cases and under the conditions provided by law.

12. Return of products

Where the right of withdrawal has been validly exercised, the customer must return the products without undue delay and in any event within 14 days from the date on which the customer informed the Seller of the decision to withdraw from the contract.

The deadline is met if the customer sends back the products before the 14-day period has expired.

The direct cost of returning the products is borne by the customer, unless the Seller has agreed to bear it or the law provides otherwise.

The Seller will provide the customer with the instructions necessary to return the products and, where applicable, information on how to obtain any return label.

The products must be returned with due care, avoiding handling beyond what is necessary to establish their nature, characteristics and functioning.

The statutory exclusions from the right of withdrawal for sealed products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery remain unaffected.

13. Refunds

Where the right of withdrawal has been validly exercised, the Seller will reimburse the customer for all payments received in relation to the order, including, where due, the cost of standard delivery.

The Seller is not required to reimburse supplementary costs if the customer expressly chose a type of delivery other than the least expensive standard delivery offered by the Seller.

The refund will be made without undue delay and in any event within 14 days from the date on which the Seller was informed of the customer's decision to exercise the right of withdrawal.

The Seller may, however, withhold reimbursement until it has received the returned products or until the customer has supplied evidence of having sent them back, whichever is earlier.

The refund will be made using the same means of payment used by the customer for the initial transaction, unless the customer expressly agrees otherwise and provided that the customer does not incur any fees as a result of the refund.

If the value of the products has diminished as a result of handling beyond what is necessary to establish their nature, characteristics and functioning, the customer's liability remains subject to the limits established by applicable law.

14. Legal guarantee of conformity

Products purchased by a consumer are covered by the legal guarantee of conformity provided for by applicable law.

The Seller is liable to the consumer for any lack of conformity existing at the time the goods are delivered and becoming apparent within the period provided by law, currently two years from delivery, subject to the specific rules applicable to individual cases.

In the event of a lack of conformity, the consumer is entitled to the remedies provided by law, which may include bringing the goods into conformity by repair or replacement and, where applicable, a proportionate reduction in price or termination of the contract.

Repair or replacement to restore conformity is carried out free of charge for the consumer and in accordance with the terms and conditions laid down by applicable law.

The legal guarantee does not cover damage resulting from improper use, use contrary to the manufacturer's instructions or warnings, tampering, normal wear and tear or other causes that do not constitute a lack of conformity under applicable law.

To report a problem with a product, the customer may contact customer service using the contact details provided on the website.

15. Liability

The Seller shall not be liable for delays or failure to perform its obligations where these result from force majeure events or exceptional circumstances beyond its reasonable control, without prejudice to mandatory consumer protection provisions.

Where the Seller arranges shipment of the goods, the risk of loss of or damage to the products passes to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. If the carrier was independently chosen by the consumer and that choice was not offered by the Seller, the different rules provided by applicable law shall apply.

Any disruptions involving payment service providers, communications networks or carriers will be handled by the Seller within the limits of the respective responsibilities and without prejudice to the consumer's mandatory rights.

The customer is responsible for using the products in accordance with any instructions, warnings and directions for use provided by the manufacturer.

The Seller does not limit or exclude any liability that cannot be excluded or limited by law.

16. Privacy and personal data processing

Personal data processed in connection with order management and use of the website are handled in accordance with applicable personal data protection laws, including Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

For detailed information on the use of cookies and other tracking technologies used on the website, please see our Cookie Policy.

Information on the processing of personal data is available in our Privacy Policy.

17. Applicable law and dispute resolution

These Terms are governed by Italian law, without prejudice to any mandatory provisions applicable for the protection of consumers.

For disputes involving consumers, jurisdiction shall lie with the court identified in accordance with the mandatory rules of applicable law, including, where applicable, the court of the consumer's place of residence or domicile.

For customers acting in a professional capacity, unless otherwise provided by mandatory law, the Court of Perugia shall have exclusive jurisdiction.

The consumer may also make use of any alternative dispute resolution (ADR) mechanisms available under applicable law.

18. Website security

The Seller adopts appropriate technical and organisational measures, taking into account the nature of the data and processing carried out, in order to protect information handled through the website.

Technical measures may include, where applicable:

use of the HTTPS protocol;
measures to protect systems and infrastructure;
backups and security procedures;
access controls and restrictions.

Security measures may be updated and modified in line with technological developments and protection requirements.

19. Changes to the Terms and Conditions

The Seller reserves the right to amend or update these Terms at any time, including to reflect regulatory, technical or organisational changes.

The new terms will take effect from the date they are published on the website and will apply to orders placed after that date.

Changes do not affect rights and obligations relating to orders concluded before their publication.

20. Contact details

For information relating to orders, payments, shipping, returns or these Terms, you may contact the Seller:

PACO S.R.L.
Email: info@vybes.it
Certified email (PEC): pacosrlcert@pec.it
Tel: +39 3899917988