Purchase your sex toys, adult products and sexual wellness items on Vybes.it in a simple, secure and discreet way. Protecting your data, securing your transactions and maintaining the confidentiality of your purchase are our priorities.

During checkout, you can choose from the payment methods available for your order. The payment methods actually available will always be shown before you confirm your purchase.

Payment methods

On Vybes.it you can pay using:

• Bank transfer
• PayPal
• Credit or debit card via Nexi, through the secure online payment system and the applicable authentication protocols

The availability of individual payment methods may depend on the order and the conditions applicable at the time of purchase. The selectable payment method will always be displayed during checkout, before the order is completed.

Payment by card via Nexi

You can pay for your order using a credit or debit card via Nexi, one of Italy's leading providers of digital payment services.

Card payments are processed through Nexi's payment infrastructure and related security systems. Card details are used to authorize the transaction in accordance with the procedures established by the payment service and the institution that issued the card.

The Nexi system supports the 3D Secure protocol, a technology designed to increase the security of online purchases through procedures for authenticating the cardholder. Depending on the characteristics of the transaction and the procedures adopted by the bank or card issuer, an additional identity verification may be required, for example through a temporary code, a notification in the banking app or another authentication factor.

3D Secure is used as part of the mechanisms for Strong Customer Authentication (SCA) required by European legislation on payment services, including PSD2, where applicable. Nexi also states that it has adopted the 3D Secure protocol for its merchants and operates in accordance with PCI DSS security standards concerning the protection of payment card data.

Authentication procedures may vary depending on the issuing bank, the card used, the transaction amount and the level of risk associated with the transaction. In some cases, the payment may be authorized without additional verification; in other cases, strong authentication of the cardholder may be required.

These systems help reduce the risk of unauthorized use and online payment fraud.

Bank transfer

If you choose to pay by bank transfer, at the end of the order process you will receive the information required to make the payment, including the bank details and payment reference to use.

The order may be processed after verification that the payment has been credited. The time required to process the order may therefore depend on the technical processing times of the bank and the receipt of the payment.

To allow the payment to be correctly identified, it is important to include the information indicated during the ordering process in the payment reference.

If payment is not received within any applicable deadline, the order may be subject to the conditions set out in the Terms and Conditions.

Payment via PayPal

Online payment via PayPal is processed directly through the PayPal platform, one of the leading digital payment services.

During the purchase process, you may be redirected to the PayPal platform to complete and authorize the transaction. Depending on the options available for the specific transaction, PayPal may allow you to pay using your account or, where supported by the service, by credit or debit card.

Any authentication or verification procedures required during payment may be handled directly by PayPal, the bank or the financial institution involved in the transaction.

For your security, never provide our customer service with your PayPal account credentials, complete card details, CVV code or other authentication codes. Always use the payment procedure available during checkout.

Payment security and fraud prevention checks

Payment security is supported by the systems and procedures adopted by the respective payment providers and financial institutions involved in the transaction.

During payment, you may be asked to complete additional security or authentication checks. Depending on the payment method used, these checks may be performed by PayPal, Nexi, the card-issuing bank or another party involved in processing the transaction.

Authentication procedures are intended to verify that the payment is being made by the legitimate holder of the payment instrument and to help prevent unauthorized transactions.

To protect our customers and prevent fraud or improper use of payment systems, some orders may also be subject to security and fraud prevention checks.

Card data protection

For your security, never provide complete card details, your CVV code, OTP codes or payment authorization credentials by email, telephone, WhatsApp or any other channel.

Payment must be made exclusively through the official procedure available during checkout. Any authentication requests must be completed directly on the page or application indicated by the relevant payment service provider or bank.

The payment systems used for card transactions are designed to process payment information in accordance with the security standards and requirements applicable to the electronic payments sector.

Privacy and discreet purchasing

We understand how important privacy is when purchasing sexual wellness and intimate products. For this reason, we pay particular attention to the confidentiality of information relating to your purchases.

The information required to process the payment may be processed by the respective payment service providers, in accordance with the procedures established by their services and their respective privacy policies.

Vybes.it never asks you to send complete card details by email, telephone, instant messaging or other channels that are not dedicated to payment.

Discreet and anonymous packaging

All orders are shipped in an anonymous and discreet package.

The packaging does not display explicit information about the contents of the shipment, allowing you to receive your sex toys and adult products with maximum respect for your privacy.

You can therefore shop online comfortably and discreetly, knowing that the contents of your order will not be identifiable from the outside of the package.

Prices and VAT

All prices displayed on Vybes.it are expressed in Euro (€) and include VAT, where applicable.

Any additional costs relating to shipping or other services are shown in the cart and during checkout, before the order is completed.

Order processing

The order is processed after the payment has been successfully completed and authorized.

For payments made by bank transfer, order processing may take place after verification that the payment has actually been credited.

Once the transaction has been completed or the payment has been verified, you will receive an order confirmation containing a summary of your purchase. Preparation and shipping times are those indicated on the website and during checkout.

Security checks and unauthorized orders

The Seller reserves the right not to fulfill or to cancel an order in the cases provided for in the Terms and Conditions, including, by way of example:

• unauthorized or incorrectly completed payment;
• failure to receive payment;
• issues relating to the transaction;
• incorrect or incomplete information provided during the order;
• unsuccessful security or fraud prevention checks;
• any anomalies that make it necessary to verify the legitimacy of the transaction.

If an order that has already been paid for is cancelled, any refund will be issued in accordance with the procedures and timeframes provided by applicable law and the Terms and Conditions.

Ownership of products

Ownership of the products remains with the Seller until the order has been paid for in full, within the limits and according to the conditions provided by applicable law.

Frequently asked questions about payment

Is payment by card on Vybes.it secure?

Yes. Card payments are processed through Nexi and its related security systems. The service supports the 3D Secure protocol and, where applicable, Strong Customer Authentication (SCA) procedures may be required to verify the cardholder's identity. Nexi also states that it operates according to PCI DSS security standards for the protection of payment card data.

What is 3D Secure?

3D Secure is a security system for online payments that allows the identity of the cardholder to be verified during a transaction. Depending on the bank and the transaction, verification may take place through a temporary code, a notification in the banking app, biometric authentication or another security factor.

The system is used to increase the level of protection for online purchases and, where provided by applicable legislation, to support the Strong Customer Authentication requirements introduced by PSD2.

Do I need to provide my card details to Vybes.it?

For your security, never send complete card details, your CVV code or authentication codes by email, telephone, WhatsApp or other channels. Always complete the payment through the official procedure available during checkout.

Can I pay with PayPal?

Yes, when available during checkout. Payment is completed through the PayPal platform and may involve the use of your balance or other payment instruments made available by PayPal, according to the terms of the service.

Can I pay by bank transfer?

Yes, when this payment method is available for the order. In this case, payment is made by bank transfer using the bank details and instructions provided during the purchase process. The order may be processed after the payment has been credited and verified.

Is the shipment anonymous?

Yes, all orders are shipped in an anonymous and discreet package. The packaging does not display explicit information about the contents of the purchase.

What happens if the payment is not authorized?

If the payment is not authorized or the necessary checks cannot be completed, the order may not be processed. In case of problems, you can check the information entered, review any authentication requests from your bank or payment service and, if necessary, try the payment procedure again.

Shop online securely and discreetly

On Vybes.it you can purchase sex toys, adult products and sexual wellness items with a simple and secure payment process designed to protect your privacy.

Cards via Nexi with 3D Secure, PayPal, bank transfer, discreet purchasing and anonymous packaging: you can choose from different payment methods and complete your purchase simply and discreetly.

For matters not expressly covered on this page, please refer to the Terms and Conditions.